B03-030

In accordance with the Paperwork Reduction Act of 1995, the Maritime Administration (MARAD) has announced its intentions to request approval for a three-year extension of a currently approved information collection entitled Customer Service Survey. Responses to the Customer Service Questionnaire (Form MA-1016) are needed to obtain prompt customer feedback on the quality of specific services/products provided to the customer by MARAD. Responses to the Program Performance Survey (Form MA-1017) are needed to obtain customers' views on MARAD's major programs and activities with which the customers were involved during the preceding year and responses to the Conference/Exhibit Survey

(Form MA-1021) will be used to obtain prompt responses from attendees at MARAD-sponsored conferences, exhibits and other maritime industry events. Respondents of this collection are individuals receiving goods and services from MARAD.

Written comments, referencing Docket No. MARAD 2003-14836 may be submitted to the Docket Clerk, U.S. DOT Dockets, Room PL-401, Department of Transportation, 400 7^th St., SW, Washington, DC 20590 by 5:00 p.m. June 2, 2003. Comments may also be submitted electronically via the Internet at http://dmses.dot.gov/submit. All comments are available for review between 10:00 a.m. and 5:00 p.m., E.T., Monday through Friday, except federal holidays. An electronic version of this document is available on the World Wide Web at http://dms.dot.gov.

For further information contact James Zok, Maritime Administration (MAR-500), 400 7^th St., SW, Washington, DC 20590; telephone (202) 366-0364; fax (202) 366-9580 or

E-MAIL: jim.zok@marad.dot.gov. Copies of this collection also can be obtained from that office.

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The mission of the U.S. Maritime Administration (MARAD) is to promote the development and maintenance of an adequate, well-balanced United States merchant marine, sufficient to carry the Nation's domestic waterborne commerce and a substantial portion of its waterborne foreign commerce, and capable of serving as a naval and military auxiliary in time of war or national emergency. MARAD also seeks to ensure that the United States enjoys adequate shipbuilding and repair services, efficient ports, effective intermodal water and land transportation systems, and reserve shipping capacity in time of national emergency.

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